Banaam products are made to order. Each piece is printed after you place your order, which means standard “buy and return” retail rules don’t always apply. This page explains what we can and can’t do if something goes wrong.

1. Personalized / made-to-order items

Custom text, names, number plates, and similar personalization cannot be returned for a change of mind once production has started. Please double-check spelling and details in your cart before checkout.

2. Defects & quality issues

If your item arrives damaged, incomplete, or clearly not matching what you ordered, you can submit a defect / remake claim from your order page (after it is shipped or completed). Please include:

• Clear photos of the product and packaging
• A short description of the issue
• Your order number

We review claims and may offer a free remake or another resolution.

3. Cancelling an order

You can cancel from your account while the order is Pending, or while it is Processing and still in the print queue. Once printing has started, cancellation is no longer available.

4. Production time

Orders are typically ready in about 2 days after payment confirmation (weekends/holidays may add time). Your order page will show progress as we print and ship.

5. Need help?

Contact us or open the claim form on your order details page after delivery.